Converting from OpenID to Password Based Login

Cytobank has phased out OpenID as a login authentication method (Google, Yahoo, and custom OpenID options) to simplify user experience and conform to recent security standards.

Does this affect me?

This change affects users who formerly logged in to Cytobank by clicking the "Google" or "Yahoo" buttons under the OpenID section on the login page. Users will need to follow the conversion steps for each account they own, if they have multiple accounts. The conversion will not affect your existing uploaded data or access to functionality.


Steps for converting to password based login:

Note, this process needs to be completed in a certain amount of time once started. If you encounter a time expiration error, simply start the process again.

Step 1: Go to the Cytobank login page on the site where your account is hosted (i.e. cytobank.org, premium.cytobank.org or yourcompanyname.cytobank.org)

Step 2: Click the "Use OpenID" link near the login button.

Step 3: You will be prompted to enter the contact email address associated with your Cytobank account and click ‘Submit’. An email will be sent to your account providing a link to the OpenID conversion page. If you do not receive the email, check your spam filter. If you are unable to locate the conversion email, get in touch with us and Cytobank support staff will assist you. Note: Cytobank support staff will never ask you for your password.

Step 4: Once you have received the email with the conversion link, click on the link to bring you to the conversion landing page.

Step 5: If you do not already have a username, you will be asked to create one that will be associated with your account moving forward. If you already have a username, the page will only ask you to supply a password and will display your existing username. After filling out the page, click "Update"..  Note: you will not be able to update your contact email address on this page. You may do this via the User Settings page once you are logged in.

Step 6: You will be directed back to the main Cytobank login page and a success message will be visible affirming that your username and password were accepted. At this time, you will be required to log in with your username and password to proceed to your account.

When do I need to do this?

You will need to follow these conversion steps only one time, the first time you log into Cytobank since we've released this upgrade. Thereafter, you will log into Cytobank by entering your username (or email address) and password.

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